Cookie Policy

Updated: September 2024

On this website, www.zenrows.com (the "Website") we use cookies or other tracking and tracing tools to collect information about how users use the Website.

  1. WHAT IS A COOKIE?

A cookie is a file that is installed in the browser of your device (computer, mobile phone, etc.) for the purpose of storing and retrieving data. Other tracking technologies, such as beacons, tags and scripts are also used to collect and track information and to improve and analyze our Service.

Depending on how they are configured, cookies can have a variety of purposes: for example, to store preferences (such as language, currency or country), to collect usage statistics (such as audience/traffic measurement), to enable technical functionalities (such as playing audiovisual content or remembering products added to the "basket"), to analyse the user's behaviour or browsing on the Website, among others.

  1. WHO IS THE DATA CONTROLLER?

The Data Controller for processing the information collected through cookies is ZENROWS, S.L. (ZENROWS), with Tax ID number B10660298 and registered address at Calle Sarrikobaso 20 A, bajo izq., 48991, Getxo, Bizkaia (Spain).

If you have any questions regarding the use of cookies, please send an email to success[at]zenrows.com and we will respond as soon as possible.

  1. WHAT DATA IS COLLECTED THROUGH COOKIES?

When you access the Website, even if you have not registered, the following information may be collected through cookies:

  • Device Information: When you use the Website, we collect information about the device from which you access the Website. The information we collect is the device model, operating system and version, unique device identifier and network.

  • Information about your location: We also collect your IP address, time zone and which mobile service provider (if any) that allows us to obtain a general location.

User browsing information: We collect information about your use of the Website. In particular, the frequency of use, the sections you visit, the use of certain features, etc.

  1. WHAT TYPES OF COOKIES ARE THERE?

Depending on their purpose, cookies can be classified as follows:

  1. Technical cookies: These cookies are essential for browsing the site, as they enable basic functions such as browsing from one section to another. They are responsible for technical aspects such as the identification of profiles or sessions and the management of tool preferences for the use, interaction and location of access to content. Also included in this category, due to their technical nature, are the cookies that allow the most efficient management of the advertising spaces included in the website, without collecting information on the user for purposes other than the mere management of the space in question, such as the personalisation of this advertising content or other content.
  2. Statistical cookies: These cookies measure and collect statistical information about the user's use of the Website, such as time spent on the Website, number of visits or content viewed. This information allows us to understand how users interact with the Site, to evaluate the performance of the Site, to determine which pages or sections of the Site are most or least visited, including quantifying the impact of advertisements placed on the Site (if any). This information may be used to correct errors, improve the design of the Website or the content offered through the Website.
  3. Preference or personalisation cookies: Preference cookies allow the Site to remember information about the User so that the User can access the Service with certain features that may differentiate the User's experience from that of other users. For example, your preferred language or the region from which you access the Service, the number of results to be displayed when you perform a search, the appearance or content of the Service depending on the type of device from which you access the Service.
  4. Behavioural advertising cookies: These cookies make it possible to manage the advertising spaces that the site may contain, based on the user's browsing profile. These cookies store information on the user's browsing habits, obtained through continuous monitoring of the user's browsing habits, thus creating a specific user profile. This makes it possible to personalise the advertisements that appear in these advertising spaces for the user on the basis of these habits.

Depending on the entity managing them:

  1. Own cookies: these are those that are sent to the user's device from a computer or domain managed by the party responsible for the Website, in this case, ZENROWS, and from which the service requested by the user is provided.
  2. Third-party cookies: these are those that are sent to the User's device from a computer or domain that is not managed by the party responsible for the Website, but by another entity that processes the data obtained through the cookies.

Depending on how long they remain activated:

  1. Session Cookies: These are used to collect and store data during the time the user is browsing the Website and are deactivated at the end of the session.
  2. Persistent cookies: These store data and can be accessed and processed for a period defined by the party responsible for the cookie, which can range from a few minutes to several years.
  1. WHAT COOKIES DO WE USE SPECIFICALLY ON OUR WEBSITE?

We use the following cookies on our website:

Name Purpose Own/Third-party cookie Retention period
zenrows_session Maintain the session on the site Own 7 days
zr_a Internal tracking Own 1 month
aId Internal user ID Own 1 year
XSRF-TOKEN Internal security Own 1 week
f Internal tracking Own 1 day
snippet_lang/snippet_mode Snippet type selection Own 1 year
intercom-* Customer success chat session and tracking Third-party from 1 week to 1 year
_ga* Google Analytics tracking Third-party from 1 week to 3 months
FPGSID/FPID/FPLC Google Analytics tracking Third-party from 1 hour to 1 month
CLID/_clck/_clsk Clarity tracking Third-party from 1 hour to 1 week
mf_user FirstPromoter tracking Third-party forever
AMP_* Amplitude tracking Third-party forever
_uetsid/_uetvid Bing tracking Third-party from 1 day to 1 month
cf_clearance Security Third-party from 1 week
  1. WITH WHOM DO WE SHARE YOUR PERSONAL DATA? ARE THERE ANY INTERNATIONAL DATA TRANSFERS?

We use some third-party cookies, which are those cookies collected and managed by a third party, so these entities will receive your personal data collected through cookies for the purposes indicated for each cookie. These types of cookies are indicated in the table in section 5. Specifically, we use Google Analytics, for more information on how this service collects and treats your personal data, you can visit their privacy policy at https://policies.google.com/technologies/partner-sites .

You can find out about transfers to third countries that, if applicable, are made by the third parties identified in this cookie policy in their corresponding policies.