ZenRows raises 1,1M € in its first round of funding
 ZenRows

Customer Support Engineer at ZenRows

Remote

Customer Support Engineer

 

About us

We are a fast growing startup, working 100% remotely, developing the most complete Anti-Bot bypassing system. ZenRows proprietary SaaS API facilitates web data extraction at scale for companies worldwide without the hassle!

 

We equip you with a game-changing tool to extract data from any website with a single API call.

 

Founded by serial entrepreneurs Aurken and Ander, we are a small team of 10 looking to bring our first Customer Support Engineer into the team! We have recently secured our first round of funding of €1.1 million, are already profitable, and our web traffic is expected to double in the next 3 months.

 

We’re looking for an amazing Customer Support Agent to join our team in-house. Is it you? 🫵

 

The team

Our Team is 100% remote and we’re looking to scale up in the next 12 months! 

 

We are seeking extremely talented individuals who want to work in a fast-paced startup, taking full ownership of their work.

 

We LOVE autonomy and are looking for a Customer Support Engineer who loves to be accountable for their own work.

 

🛠 Platform / Tools:

  • Python or JS is a must
  • Polyglot (the most common are Python and JS/Node, but we cover many languages – Java, C#, Golang, PHP, Ruby)
  • Intercom or other support platforms (Crisp, HubSpot)
  • Knowledge of monitoring tools (OpenSearch)
  • Advanced browser usage and debugging (Chrome Dev Tools master)
  • HTML + XPATH / CSS Selectors (needed for scraping/parsing)

Extra points:

  • Scraping knowledge / headless browsers (Puppeteer, Selenium, Playwright)
  • Experience with proxies (both scraping and tracing - like Charles)
  • Can scale: from a 10 line scraper to distributed queue systems

 

🥷 Skills:

  • Experience writing modern code (JS / Python), HTML, and CSS
  • Solid understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL)
  • Ability to write documentation (note: both internal, public, and briefs for clients)
  • Attention to detail
  • People person / people skills
  • Advanced English proficiency and strong written communication skills

 

🏋 Responsibilities:

We seek someone with a startup mentality who enjoys the massive technical challenges that come with it. By joining ZenRows, you will:

 

  • Take ownership of the relationship with clients / leads
  • Understand customer issues, reproduce if needed, come up with solutions, help them implement and guide until resolution
  • Triage reports, reproduce them, escalate if needed - ability to solve issues on your own, ask for help when required
  • Manage your own time and prioritize
  • Increase customer adoption and satisfaction
  • Update or create internal documentation and processes
  • Discuss feature requests and product roadmap with the team
  • Work hand in hand with Founders, Engineering, Sales and Growth team members

 

🤔 A few challenges you'll handle on a daily basis:

  • Your routine will be no routine: targets not working, feature requests, quotes, issues on the site...
  • Focus on customer success and revenue growth, and then some more
  • Adapt strategies to the customer, help them integrate faster and successfully
  • Solve user issues from a variety of targets
  • Guide clients on development, debug when needed, improve their codebase
  • Help clients grow, scale, and use ZenRows appropriately
  • Help the whole team improve the Customer Success area

 

👀 Who are we looking for?

  • Ownership & Accountability
  • Hands-on and accountable - we HATE micromanaging as much as you do
  • Eager to learn and experiment with new technologies
  • No ego
  • Proactive and transparent
  • Self-learner, good teacher, top student
  • Analytical
  • Results-oriented

 

What Do We Offer?

  • Flexible working hours: we don't count the hours you're connected on Slack, nor do we care if you prefer to get up early or work late at night. We are responsible and organize our workdays as best suits us. Support time will be agreed with the team.
  • 100% remote work: some team members are on different continents and time zones. If we see each other in person, it will likely only be to celebrate. 🎉
  • An incredible opportunity for professional growth: we have very high-level technological challenges, a generous budget, and a core team with much experience. There's no time to get bored: every week, we learn a million new things together and improve what we already knew how to do. Professional growth ad infinitum.
  • Technical and language training: the team communicates in English. If you need classes to reinforce your level or want to do any technical course/training, just say it!
  • Whatever you need to do your job: do you prefer a MacBook over an HP laptop? Do you need a software license for your favorite IDE? GitHub Copilot? Just ask for it.
  • A flat organization: the CEO is good-natured and is on Slack, just like the rest. If you need something, write to him. No bureaucracy, no nonsense. Your voice will be constantly heard.